Frequently Asked Questions


Are Dental Hygiene services at On the Cusp Dental Hygiene Care covered by company or private dental insurance?
Why should I come to you for my preventive dental care?
When I find a Dental Hygienist I’m really comfortable with, can I request the same one for my next appointment?
I drink coffee/tea/red wine or smoke. Is there a limit on how often I should get my teeth cleaned?
What is an “Initial Dental Hygiene Assessment” and why is it important?
What services do On the Cusp’s Dental Hygienists perform?
Are children welcome at On the Cusp Dental Hygiene Care?
What services are provided for children?
Why is dental hygiene important?
Is there a professional body that regulates Dental Hygienists?
What are the educational requirements for Dental Hygienists?
Are Dental Hygienists as well-trained as dentists in cleaning teeth?
Can I fill out my “New Patient” Forms in advance?

If your question is not answered here, please contact us and we’ll be glad to answer any questions you may still have regarding On The Cusp, our services, or dental hygiene.


Q. Are Dental Hygiene services at On the Cusp Dental Hygiene Care covered by company or private dental insurance?

A. Yes. Most major insurance companies now accept claims for services provided by On the Cusp Dental Hygiene Care.


Q. Why should I come to you for my preventive dental care?

A. On the Cusp, is staffed by registered dental hygienists with a shared vision of providing high quality preventive dental care:

  • In an environmentally friendly manner. Wherever possible, we try to use environmentally safe products.
  • Holistically. We want to minimize the amount of toxic chemicals we use in our treatments.

Q. When I find a Dental Hygienist I’m really comfortable with, can I request the same one for my next appointment?

A. Absolutely! We believe that the relationship between you and your Dental Hygienist is very important and we’ll do our best to accommodate your request.


Q. I drink coffee/tea/red wine or smoke. Is there a limit on how often I should get my teeth cleaned?

A. There is no limit on how often you can get your teeth cleaned. After your initial dental hygiene assessment is completed, a follow-up maintenance program will be customized for you. This program recommended by your Dental Hygienist is based entirely on your individual dental needs.


Q. What is an “Initial Dental Hygiene Assessment” and why is it important?

A. The “Initial Dental Hygiene Assessment” is the phase of treatment when your Dental Hygienist gathers as much information as needed in order to customize a treatment plan that addresses your oral care needs. This is done at the first appointment with a follow up dental hygiene assessment at each subsequent appointment.


Q. What services do On the Cusp’s Dental Hygienists perform?

A. Our Dental Hygienists offer the same professional services provided by Dental Hygienists employed at dentists’ offices including taking medical history, charting the conditions of the oral cavity, instructing clients in preventive care and nutrition, cleaning and whitening teeth, sports mouthguards, and sealants. Clients can expect high-quality professional dental hygiene services delivered in a friendly, relaxed environment. Click here to see all of our services.


Q. Are children welcome at On the Cusp Dental Hygiene Care?

A. Of course. We see children from the age of one year old and up.


Q. What services are provided for children?

A. In addition to cleaning, sealants may be placed on specific teeth to help prevent cavities in the future. We also offer custom-fitted sports mouth guards that are ideal for children who participate in sports.


Q. Why is dental hygiene important?

A. Good oral hygiene goes beyond daily brushing and flossing to include regular cleaning by a Dental Hygienist. Oral health plays a major role in overall health and well-being. Regular cleaning and maintaining good oral health are key in preventing numerous diseases, from gingivitis to heart disease.


Q. Is there a professional body that regulates Dental Hygienists?

A. Definitely. In Ontario, Dental Hygienists are registered by the College of Dental Hygienists of Ontario (CDHO), which ensures competent, safe and ethical dental hygiene care for the public.


Q. What are the educational requirements for Dental Hygienists?

A. To practice in Ontario, a Dental Hygienist must complete a recognized dental hygiene program, pass the national board exams and be registered with the CDHO. Dental Hygienists operating their own Dental Hygiene practice must also apply for and receive special authorization from the CDHO.

Dental Hygienists are also required to meet ongoing quality assurance requirements including continuing education courses every year.


Q. Are Dental Hygienists as well-trained as dentists in cleaning teeth?

A. Cleaning teeth, professionally referred to as ‘scaling, root planing and curettage’, is a specialized procedure for which Dental Hygienists receive extensive training. Through this, and other dental hygiene treatments, Dental Hygienists fulfill a vital role as your primary oral healthcare provider.


Q. Can I fill out my “New Patient” Forms in advance?

A. Yes! Click here to download your new client form in PDF format. Please print it out, fill it in and bring it with you.